Every Charleston Tracker is packed by hand in Mount Pleasant, South Carolina. Because of the small, made-to-order nature of the shop, all sales are final.
We do not offer returns or exchanges at this time, including swaps between colorways. Please take a close look at the colorway photos before you order, and email us at sara@darlingmahj.com with any questions first. We are happy to help you choose.
You can cancel an order any time before it ships. Email sara@darlingmahj.com with your order number and we will cancel it and refund you in full to your original payment method. Once an order has shipped it can no longer be cancelled.
We stand behind every tracker. If yours arrives damaged, has a defect, or is not the colorway you ordered, email sara@darlingmahj.com within 14 days of delivery with your order number and a photo of the item and the packaging. We will work with you to find a solution, whether that is a replacement or a refund, and we cover any shipping involved in fixing our mistake.
If tracking shows your package as delivered but it has not arrived, check with neighbors and your carrier first, then email us. If a package is lost in transit we will open a claim with the carrier and make sure you are taken care of.
Where a refund is issued, it goes back to your original payment method within 5 to 10 business days of our confirmation. Original shipping charges are refunded only when the issue was our fault.
Anything at all, email sara@darlingmahj.com. We read every message and usually reply within one to two business days. Delivery timing is covered in our Shipping Policy.
